Genesys SME
TCS
4 - 12 years
Chennai
Posted: 11/27/2024
Job Description
Location - Chennai / Indore
JD:
· Should have experience in Configuring, Development of the following task on Genesys pure cloud
· IVR call flow, Routing, recording, Workforce Management, Agent Profile, Script creation, Voice mail set up and configuration
· Good knowledge on Omnichannel & Digital Services (Email, Chat, SMS)
· Experience on Configuring & Troubleshooting, upgrades of the systems.
· Experience in Genesys Administration, Reporting, and Analytics.
· Experience in Genesys Integration with other systems and applications, such as CRM platforms, contact center tools, and databases.
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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