General Manager

Job Title: Head of Engineering COE

Experience: 1620 years

Location: Gurgaon

Role Overview:

The Head of Engineering COE will lead the organizations engineering excellence initiatives, driving innovation, standardization, and best practices across all technology domains. This role requires a visionary leader with deep technical expertise, strong business acumen, and proven experience in building and scaling engineering capabilities globally.

Key Responsibilities:

• Strategic Leadership:
• Define and execute the vision and roadmap for the Engineering Center of Excellence.
• Align engineering strategies with organizational goals to deliver scalable, secure, and high-performing solutions.
• Governance & Standards:
• Establish engineering standards, frameworks, and best practices across development, testing, and deployment.
• Drive adoption of modern architectures, tools, and methodologies (e.g., cloud-native, microservices, DevOps, AI/ML).
• Innovation & Emerging Technologies:
• Identify and integrate emerging technologies to enhance product and platform capabilities.
• Foster a culture of continuous improvement and innovation within engineering teams.
• Pre-Sales & Solutioning:
• Collaborate with sales and business development teams to provide technical leadership during pre-sales engagements.
• Design and present innovative solutions to meet client requirements, ensuring feasibility and scalability.
• Participate in RFP/RFI responses, solution architecture, and client workshops to drive business growth.
• Collaboration & Stakeholder Management:
• Partner with business units, product teams, and technology leaders to ensure alignment and delivery excellence.
• Represent engineering in executive forums and influence strategic decisions.

Required Skills & Qualifications:

• Education:
• Bachelors or Masters degree in Computer Science, Engineering, or related field.
• Experience:
• 1620 years of progressive experience in software engineering, architecture, and technology leadership roles.
• Proven track record of leading large-scale engineering transformations and COE initiatives.
• Strong experience in pre-sales, solutioning, and client engagement.
• Technical Expertise:
• Strong knowledge of modern software development practices, cloud platforms (AWS/Azure/GCP), DevOps, and security frameworks.
• Exposure to AI/ML, data engineering, and emerging tech trends.
• Leadership Competencies:
• Strategic thinking, stakeholder management, and ability to influence at the executive level.
• Excellent communication, collaboration, and change management skills.

Preferred Certifications:

• TOGAF, SAFe, AWS/Azure/GCP Architect, PMP or equivalent leadership certifications.

About IGT Solutions

IGT Solutions is a next-gen Tech Services and Customer Experience (CX) company. It enables personalized, meaningful, and effective interactions by combining cutting-edge technology and innovative solutions with the power of Gen AI to deliver exceptional end-user experiences. With the ability to integrate human and digital intelligence seamlessly, it is a trusted partner for managing end-to-end transformation journeys for global majors across industries. Established in 1998, IGT Solutions has more than 90 global marquee customers and 25,000+ experts servicing client processes from 31 global delivery centers across 13 countries. IGT Solutions' service offerings include data & analytics, digital transformation, systems integration, platform solutions, AI/ML, and Gen AI-led industry and enterprise solutions, intelligent automation and analytics, and a full spectrum of BPM services and solutions.