General Manager

Job description:

Solution development from conceptualizing and structuring the solution, costing-pricing, developing & presenting proposals, writing SOW, service levels and business outcomes. Conceptualize solutions that integrates all aspects of organizational capability to address client's business objectives and add value to client's overall business
Aligns the transition/transformation architect, commercial architect and SME resources to develop the overall solution
Unifies the team to build a value proposition which showcases HCL's capabilities & how they meet or exceed client's needs
Contributes to the writing and presentation of overall solution to the client, Create presentations, collaterals, sales pitches
Conduct and actively participate in client interactions throughout the sales process, as necessary
Provide input for internal reviews and external documentation including required risk management contingencies
Leads solution review sessions and participates in contract, SLA and SOW negotiations. Proactively reviewing solutions and gaining alignment with transition, transformation, and operational delivery on proposals
Bring Market intelligence, Industry intelligence, Keeps up to date with market trends and able to speak confidently about the external market and position HCL positively within that
Advise and recommend solutions strategies, processes and methodologies to the client to facilitate their decision making and, where possible steers their thinking to align to the HCL solution
Gather inputs from diverse range of sources to create an articulate & compelling propositions for the client, Shares best practices and lessons learned in order to develop the HCL proposition
Work with onsite sales teams, in a partnership model to pro-actively research specific accounts, identify client's pain areas/business challenges, and design appropriate solutions for pro-active proposals. Work with Delivery, Pricing, Transition teams to address pursuits (RFX- s) and lead solution design activities
Convince stakeholders on the challenges identified and how the proposed solution benefits the client

• To consult as a SME for existing projects and provide guidance in key project phases like solution design as requested
• To use knowledge of client contexts to improve solution-sets
• To collaborate with Practice Head for collecting and analyzing service delivery feedbacks
• To plan and grow practice area through pre-sales and proposal defense
• To guide| manage| develop and engage the team in areas like technical & solution writing, to enhance the productivity and capability building