General Manager - Operations

Cognizant

18 - 20 years

Hyderabad

Posted: 30/03/2025

Job Description



Job Summary

We are seeking an experienced General Manager - HC with 16 to 18 years of experience to join our team. The ideal candidate will have expertise in Accounts Receivable and a strong background in Revenue Cycle Management Provider Calling and Accounts Receivables. This is a work-from-office position with night shifts. No travel is required.


Responsibilities

  • Lead the Accounts Receivable team to ensure timely and accurate processing of invoices and payments.
  • Oversee the Revenue Cycle Management process to maximize revenue and minimize losses.
  • Provide guidance and support to the Provider Calling team to ensure effective communication with healthcare providers.
  • Develop and implement strategies to improve the efficiency and effectiveness of the Accounts Receivables process.
  • Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions.
  • Collaborate with other departments to ensure seamless integration of Accounts Receivable processes with other business functions.
  • Ensure compliance with all relevant regulations and company policies.
  • Conduct regular performance reviews and provide feedback to team members to support their professional development.
  • Manage the resolution of complex billing and payment issues in a timely manner.
  • Develop and maintain strong relationships with key stakeholders including healthcare providers and insurance companies.
  • Prepare and present regular reports on Accounts Receivable performance to senior management.
  • Stay up-to-date with industry trends and best practices to ensure the company remains competitive.
  • Drive continuous improvement initiatives to enhance the overall efficiency and effectiveness of the Accounts Receivable function.

  • Qualifications

  • Must have a strong background in Accounts Receivable with at least 16 years of experience.
  • Should possess extensive knowledge of Revenue Cycle Management and Provider Calling.
  • Must have experience in managing large teams and driving performance improvements.
  • Should have excellent communication and interpersonal skills.
  • Must be able to work night shifts and be comfortable with a work-from-office model.
  • Should have a proven track record of developing and implementing successful strategies to improve Accounts Receivable processes.
  • Must be detail-oriented and able to manage multiple priorities effectively.
  • Should have strong analytical skills and the ability to interpret complex data.
  • Must be proficient in using relevant software and tools for Accounts Receivable management.
  • Should have a strong understanding of relevant regulations and compliance requirements.
  • Must be able to work collaboratively with other departments and stakeholders.
  • Should have a proactive approach to problem-solving and be able to think strategically.
  • Must be committed to continuous learning and professional development.

  • Certifications Required

    Certified Revenue Cycle Representative (CRCR) Certified Accounts Receivable Professional (CARP)

    About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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