General Manager - Clubs Development & Operations

PURPOSE

To lead end-to-end development, renovation, and operations of a multi-city club portfolio, ensuring world-class member experiences, profitable F&B operations, asset upkeep, and sustainable growth. The role is responsible for driving operational excellence, overseeing large-scale renovations and habitability projects, managing cross-functional teams, and strengthening membership and resident engagement across existing and new clubs.

KEY ORGANIZATIONAL RELATIONSHIPS

Reports to : AVP Operations & Maintenance

Reporting Roles:

Operations Manager, F&B Head, Engineering & Maintenance Teams, Finance/Procurement, HR, Sales, Security teams

Interacts with :

• External: PMC & Contractors, Kitchen Consultants, Equipment Vendors, Local Authorities, Auditors, Resident Associations, Strategic Partners
• Internal: Senior Leadership, Business Unit Heads, Procurement, Legal, HR, Operations, Sales & Marketing, Staff

KEY RESPONSIBILITIES

Drive Operational Excellence

Oversee day-to-day operations of a multi-club portfolio across multiple cities, ensuring consistency in service standards, safety, hygiene, and brand experience.

Support and guide Club Operations Managers in achieving operational, financial, and member satisfaction targets.

Establish SOPs, service benchmarks, and performance dashboards across clubs.

Applied Learning

Lead renovation and redevelopment projects, ensuring readiness for resident habitability and enhanced member usage.

Coordinate with design, projects, and finance teams to ensure timely delivery, cost control, and quality execution.

Oversee transition from project completion to operational readiness and member onboarding.

Leverage strong F&B background to elevate dining concepts, menu engineering, service design, and profitability.

Drive distinctive F&B experiences across restaurants, bars, banquets, and club events.

Strengthen end-to-end membership experiencefrom acquisition and onboarding to engagement, retention, and loyalty.

People Management

Lead and develop multi-disciplinary teams across operations, F&B, engineering, and customer relations.

Build high-performance cultures with clear accountability, succession planning, and training pathways.

Manage large-format club teams, ensuring engagement, capability building, and service excellence.

Business & Financial Acumen

Own maintenance, upkeep, and lifecycle management budgets across the club portfolio, ensuring optimal utilization of capex and OPEX.

Ensure optimal utilization of CAPEX and OPEX while maintaining premium asset standards.

Work closely with Finance on budgeting, forecasting, cost controls, and ROI tracking.

Leadership

Act as a key interface for resident communities and investors, ensuring alignment with club vision and service expectations.

Lead and develop multi-disciplinary teams across operations, F&B, engineering, and maintenance.

Build high-performance cultures with clear accountability, succession planning, training, and development programs.

Address escalations, feedback, and governance matter with professionalism and transparency.

Compliance & Governance

Ensure adherence to statutory norms, safety standards, licenses, and local regulations.

Implement robust risk management, audit compliance, and asset protection practices.

Uphold ethical operations and brand integrity across all clubs.

Occupational Health & Safety Responsibilities

Ensure safe operations, infrastructure compliance, and emergency preparedness across clubs.

Safeguard member, resident, and organizational data and assets.

Promote a strong culture of safety, ethics, and preventive risk management.

JOB REQUIREMENTS / HIRING PROFILE

QUALIFICATIONS

• Bachelors degree in hospitality management, Hotel Management, Business Administration, or related field
• Masters degree (MBA / Hospitality / Operations) preferred

WORK EXPERIENCE

• 1218 years of progressive experience in club, hospitality, or luxury lifestyle operations
• Minimum 57 years in senior leadership roles managing multi-unit operations and large teams