GCR - DMO - Americas - Advanced Analyst

DMO - EMEIA – Advanced Analyst

The opportunity

Global Operations(GO) Tax and Accounting services that EY provides to our multinational clients. GCR offers the ease of managing compliance & regulatory filings by:

1. Taking care of the complexity of regulatory affairs across multiple jurisdictions
2. Centrally managing the global compliance and reporting activities
3. Controlling the cost of managing compliance across various countries

Each client is referred to as an engagement and the GO team is responsible for ensuring the delivery as per the service level agreements. Globally, tax and accounts preparation activities are conducted mostly in the local countries and hence requires a wide network of EY professionals to work together to deliver to the client expectations. As central team (GO) works with this global network of EY professionals to ensure client’s compliance and reporting obligations across the globe are met on time. The GO team project manages the engagement and together with the client facing teams in Americas, EMEIA and Asiapac forms the service management office for the client.

Your key responsibilities

• Handle a portfolio of GCR clients and a team of analysts
• Act as the first point of escalation relating to quality and service delivery
• Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently
• Understand client requirements and ensure engagement processes meet requirements
• Identify pain areas in the processes and create enablers to overcome process issues
• Apply project management concepts to manage engagement delivery
• Monitor and flag engagement and people issues to local and engagement leadership
• Identify service delivery and process gaps which can be fixed to improve service delivery
• Consult with offshore teams on best practices for engagement set up and management
• Responsible for the customer satisfaction scores of the portfolio People aspects:
• Act as the SPOC for the respective client facing teams
• Manage service delivery expectations for your engagement portfolio
• Develop engagement management knowledge of individuals working on your portfolio
• Conduct trainings on client and engagement management concepts to wider teams
• Network with off-shore teams to create and maintain good relationship
• Review engagement deliverables and coach staff members on best practices
• Identify training gaps for self and team and work with leadership to bridge gaps

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.