TELUS International!! Hiring For International Gaming Chat Process

Job description

Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Exceed expectations on conversation quality, timeliness of responses and overall customer experience.
Assist customers with urgent needs and guide them to the best solutions based on their preferences and requests.
Build out customer knowledge bases to speed up and improve future replies.
Provides solutions and resolution resources for customer's problems.
Be accountable and responsible for the work you have to do
Be proactive on sharing best practice and learning but also asking for help when needed.
Be able to perform un-biased needs assessment and design activities or projects.
Be a strong facilitator and proactively take any chance to develop your skills whenever possible

Preferred candidate profile

Minimum 1 year of Gaming Experience with Customer Service
Freshers willing in Customer Service are eligible to apply
Candidate with minimum 1 year of International Chat experience are eligible to apply.
People with Gaming exposure and experience are preferred
Excellent English language skills
Flexibility and ability to improvise and adapt to new situations
Graduates/Post Graduates can apply.
Excellent communication skills
Should be comfortable working in 24*7 Working Environment
Graduation not required
Rotational shifts & Rotational week offs

Perks and Benefits

Gaming Specialist | Hiring Freshers | Gandhinagar