Full Time Remote Customer Technical Support Specialist

About TeamsWork

TeamsWork is a fully remote company building enterprise-grade applications that power businesses worldwide. Join us to work on cutting-edge projects with a global team of innovators. We thrive on innovation, ownership, and teamwork. Were always looking to connect with passionate professionals who are excited to join TeamsWork and grow with us.

Job Description:

We are seeking a remote dedicated customer technical support specialist to join our team. In this role, you will be responsible for providing customer and technical support and other inquiries through chats, mails, meeting, and other digital platforms. Your primary focus will be to address customer concerns, and ensure a positive experience with our brands products and services. This position requires exceptional spoken and written communication skills, empathy, and the ability to multitask effectively.

Responsibilities:

• Responding to customer inquiries and support requests via chats, email, meeting, and other digital channels.
• Understanding and resolving customer issues, such as order status, product information, payment concerns, etc.
• Building strong relationships with customers by providing prompt and helpful responses.
• Escalating complex issues to relevant departments when necessary.
• Maintaining detailed records of customer interactions, feedback, and resolutions in the CRM system.
• Identifying common customer pain points and providing feedback to improve products and services.
• Staying updated on the brands latest updates, promotions, and policies to provide accurate information.
• Ensure support articles are consistently updated to reflect the latest product changes and improvements.
• Contributing to team efforts by achieving individual and team performance goals.

Requirements:

• Prior experience in customer support or a related field in SaaS is preferred.
• Strong spoken & written communication skills with attention to detail.
• Ability to handle customer inquiries with patience, empathy, and professionalism.
• Experience using CRM software and other digital communication tools.
• Proficiency in AI Tools, Google Sheets and Docs.
• Self-motivated with a positive attitude and a willingness to learn.
• Strong organizational skills and the multitask in a fast-paced environment.

Benefits:

• 100% Remote Workplace Flexibility without boundaries
• Paid Internet Expenses Stay connected at no cost
• Company-Sponsored Health Insurance Your wellbeing, our priority
• Laptop & Device Upgrade Support Work with the best tools
• Paid Sick & Casual Leaves Take the time you need
• Paid Holidays + Birthday Leave Celebrate without worry
• Learning-Focused Work Environment Grow your skills every day
• Collaborative Team Culture Work with supportive, talented teammates

Note: We encourage applications from candidates with 35 years of experience, as the role and compensation package are designed for this level.