Full Desk Account Manager

Key Responsibilities

1. Client Support & Business Development Enablement (BDM/AE Support)

• Partner closely with US-based sales, BDMs, and client partners to support new business and existing accounts
• Participate in client discovery calls to understand hiring needs, skill requirements, timelines, and budgets
• Support proposal development, rate benchmarking, and job intake documentation
• Coordinate with leadership on account ramp-ups and delivery plans
• Build strong working relationships with US client stakeholders through regular communication

2. Account Management & Client Relationship Coordination

• Act as the primary offshore point of contact for assigned US client accounts
• Manage requisitions, priorities, and delivery expectations in alignment with client SLAs
• Provide regular status updates, candidate pipelines, and market insights to clients and onshore teams
• Support client reviews, feedback loops, and hiring performance discussions
• Identify opportunities for account expansion, volume hiring, and improved delivery efficiency

3. Recruitment & Offshore Delivery Ownership

• Own end-to-end recruitment delivery for IT, technology, and professional services roles
• Source candidates through Indian job portals (Naukri, Indeed, Monster), LinkedIn, referrals, and internal databases
• Screen candidates for technical skills, communication, client readiness, and US market fit
• Coordinate technical interviews, client interviews, and feedback cycles
• Ensure candidates are prepared for US client expectations, time zones, and interview standards
• Maintain strong candidate pipelines for ongoing and future client needs

4. Offer Coordination, Documentation & Onboarding Support

• Coordinate offers, compensation alignment, and joining timelines with HR and Operations
• Ensure timely collection of documentation, background verification, and compliance paperwork
• Support onboarding, joining follow-ups, and initial engagement of placed candidates
• Act as an escalation point for candidate concerns during the early stages of engagement

5. Revenue Tracking, Metrics & Reporting (India Ownership)

• Track hiring metrics including submissions, interviews, offers, joins, and fall-offs
• Support revenue tracking, billing readiness, and forecast inputs for assigned accounts
• Maintain accurate data in ATS, CRM, and internal tracking tools
• Provide daily/weekly delivery reports to leadership and US stakeholders

6. Team Collaboration & Process Excellence

• Collaborate with India delivery teams, recruiters, HR, finance, and compliance teams
• Mentor junior recruiters and support team performance improvement
• Ensure adherence to internal hiring processes, client-specific guidelines, and data security standards
• Share market intelligence on talent availability, compensation trends, and hiring risks

Required Qualifications

• 510+ years of experience in staffing or recruitment, preferably supporting US clients
• Proven experience in full desk or senior delivery/account roles from India
• Strong understanding of US staffing models (Contract, C2H, Full-Time)
• Hands-on experience with offshore recruiting and delivery management
• Excellent verbal and written communication skills for US client interaction
• Proficiency with ATS, CRM, and recruitment tools

Preferred Qualifications

• Experience working with US IT staffing firms or global delivery centers
• Exposure to MSP/VMS environments
• Ability to work overlapping US time zones
• Experience handling multiple clients and high-volume requirements

Core Skills & Competencies

• Client communication and stakeholder coordination
• Strong recruiting, sourcing, and screening expertise
• Delivery ownership and accountability
• Ability to manage priorities in a fast-paced environment
• Data-driven and detail-oriented mindset
• Team collaboration and leadership capability

Why Join Us

• Direct exposure to US clients and global staffing operations
• Opportunity to own end-to-end delivery and account support
• Career growth into leadership, client-facing, or onshore-aligned roles
• Competitive India market compensation with performance-linked incentives
• Stable, growth-oriented organization with a strong global presence