Front Office Supervisor

About the Company

We are a leading hospitality company dedicated to providing exceptional service and quality products. Our mission is to create memorable experiences for our guests while fostering a culture of innovation and teamwork. We are owning and operating hotel with 168 keys, coffee shop & banquet halls in the prime upscale area of Esplanade Kolkata.

About the Role

The Front Office Supervisor will be responsible for taking care of front office reception operations and guest services and building strong relationships with clients.

Responsibilities

• Develop and implement operational strategies to achieve GSI targets.
• Identify and pursue new guest excellence opportunities.
• Maintain relationships with existing guests and ensure guest satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.

Required Skills

• Proven experience in hotel operations, preferably in the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent negotiation and closing skills.

Preferred Skills

• Knowledge of IDS hotel management systems.

Pay range and compensation package

Competitive salary based on experience