Front Office Executive

Job Description - Front Office Executive

Create experiences, build memories, and be the face guests remember not just manage check-ins.

Company Name: ZoloStays

Business Unit: Loop by Zolo

Designation: Senior Associate - Front Office (Internally this role is mapped as Senior Associate - Front Office)

Location: Bangalore Salary

CTC: 4.65 LPA

In-hand Salary: 35,000 per month

Employment Type: Full-time

Experience Required: 1 - 4years

About ZoloStays Why We Exist

Zolo exists because living away from home should not feel like a struggle. Whether its a student stepping into a new city, a young professional building a career, or a traveler seeking comfort every individual deserves dignity, warmth, and thoughtfully run spaces. Across co-living, hotels, student housing, and vacations, Zolo has built one of the most diverse and high-quality living and hospitality platforms in the country. What sets us apart is not ambition or scale, it is our commitment to delivering quality consistently. We are here to create human-fi rst hospitality experiences where safety is felt, service is genuine, and needs are addressed before they turn into complaints.

Make living simple, human, and reliable.

At Zolo, growth doesn't come from degrees or titles.

It comes from ownership, effort, and learning on the ground.

What We Believe

• Excellence is a standard, not a milestone we don't settle for working when we know what great looks like
• Consistency creates trust quality matters only when it shows up every day
• Ideas matter only when execution is deep and sustained
• Standards live through ownership and accountability

About Loop - The Brand You'll Represent

Loop is Zolo's youthful hostel brand built for travellers, backpackers, students, and young professionals.

Loop isn't just about beds and rooms its about community, conversations, and shared experiences. From vibrant common spaces to curated events, Loop creates an environment where guests feel at home the moment they arrive.

Explore what were building https://loophostels.com

Whats in It for You Read This First

This role gives you:

• A people-facing role where your personality truly matters
• Daily interaction with travellers from across India and the world
• Hands-on exposure to hospitality operations
• A clear growth path Senior Associate Property Lead
• A fun, energetic, and social work environment

If you enjoy meeting people and creating positive experiences this role is for you.

Role Overview What This Role Is Really About

Picture this:

A guest walks in after a long journey tired, unsure, and unfamiliar with the city. You greet them with a smile, help them settle in, and make them feel welcome.

That moment sets the tone for their entire stay.

As a Front Office Associate, you are the fi rst and most important point of contact for our guests. You dont just manage a desk you shape fi rst impressions, daily comfort, and lasting memories.

What You Will Practically Do Every Day

So you can clearly picture the job:

• Welcome guests and manage smooth check-ins and check-outs
• Verify IDs and complete guest registrations accurately
• Guide guests on rooms, hostel rules, facilities, and events
• Handle guest queries with patience, warmth, and clarity
• Coordinate with housekeeping and operations teams
• Maintain basic records, billing entries, and system updates
• Resolve minor guest concerns and escalate issues when needed
• Keep the front desk organised, clean, and guest-ready

In simple terms: Youll help guests feel comfortable, informed, and cared for every single day.

Why This Role Matters (Your Day-to-Day Impact)

Your work directly impacts:

• Guest satisfaction and online reviews
• Smooth daily operations at the hostel
• The overall vibe, energy, and community at the property

Your success = happy guests + smooth operations + positive experiences.

Who Will Thrive in This Role Self-Check

Ask yourself:

I enjoy interacting with new people

Im patient, polite, and service-oriented

I stay calm in busy or fast-paced environments

Im open to working in shifts

I like solving small problems and helping others

If most answers are yes apply.

Who Can Apply

• Candidates with 1-4 years of experience
• Graduates from any background: BBA, BCom, BA, BSc, BBM, BMS, BHM, Diploma in Hospitality, or equivalent
• Experience in customer-facing roles:

Hotels, hostels, budget stays

Retail or front desk roles

Aviation / ground staff

Any service-oriented role

Good communication and the right attitude matter more than your degree.

Your Future Here

If you succeed here:

• You build confi dence, communication, and leadership skills
• You grow into owning operations and guest experience
• You become part of a brand where your personality truly matters

If you enjoy creating welcoming experiences and want to grow in hospitality Loop by Zolo is the perfect place to begin.