Front Office Executive

Role - Front Office Executive

Location India(Dehli,UP,Haryana,Punjab,Rajasthan,Himachal,Uttrakhand)

Hotel Category 4 Star

Department: Front Office / Reception

Reporting To: Front Office Manager

Position Type: Full-Time

Salary: As per experience

Position Summary:

We are looking for a courteous and professional Front Office Executive to handle guest check-ins,

check-outs, reservations, and ensure a smooth front desk operation.

Key Responsibilities:

• Greet and welcome guests in a professional manner.
• Manage reservations, room allocations, and billing accurately.
• Provide information and assistance to guests regarding services and facilities.
• Coordinate with housekeeping, F&B, and other departments.
• Maintain accurate guest records, reports, and logs.
• Handle guest complaints and ensure timely resolution.

Qualifications & Requirements:

• Excellent communication and interpersonal skills.
• Familiarity with hotel PMS systems.
• Well-groomed, polished, and professional appearance.
• Ability to multitask and work under pressure.

Key Competencies:

• Guest service & relationship management
• Communication & problem-solving skills
• Attention to detail
• Professionalism & grooming

Working Conditions:

• Rotational shifts including weekends and holidays.
• High interaction with guests, sometimes during peak hours.

KPIs:

• Guest satisfaction scores
• Accuracy of reservations and billing
• Efficiency in check-in/check-out process