Front Office Executive

Front Office Executive

Position: Front Office Executive

Location: Gurgaon, NCR

Role Overview

The Front Office Executive will serve as the first point of contact for visitors, clients, and employees, ensuring smooth front-desk operations and a professional workplace environment. The role requires strong administrative coordination, communication management, and customer service skills to support daily office functioning efficiently.

Key Responsibilities

Front Desk & Visitor Management

• Manage the reception area and handle all front-desk operations
• Greet visitors and clients professionally and guide them appropriately
• Maintain visitor logs and follow access/security protocols
• Ensure reception and common areas remain clean and presentable

Communication Management

• Handle all incoming and outgoing calls and route them to the appropriate departments
• Take accurate messages and ensure timely follow-ups
• Respond to general email and telephone inquiries
• Provide accurate information about the organizations services

Administrative Support

• Maintain and organize files, documents, and records
• Coordinate meeting room bookings and meeting arrangements
• Manage courier, dispatch, and postal services
• Monitor and replenish office stationery and supplies
• Support day-to-day administrative and operational tasks

Customer Service & Brand Representation

• Deliver a high standard of customer service to visitors and clients
• Address and resolve queries or complaints in line with company policies
• Escalate issues to management when necessary
• Represent the organization professionally and build positive brand perception

Compliance & Safety

• Adhere to all safety and security procedures
• Report unsafe situations or incidents to management
• Attend required meetings and training sessions

Qualifications & Requirements

• Bachelors degree required
• 3+ years of experience in customer service, front desk, or a related professional role
• Proficient in English (verbal and written communication)
• Professional appearance and presentation

Key Skills & Competencies

• Strong interpersonal and communication skills
• Ability to multitask in a fast-paced, dynamic environment
• Customer-focused with problem-solving ability
• Highly organized and detail-oriented
• Reliable and responsible with a strong sense of ownership
• Ability to work under pressure and meet deadlines
• Good knowledge of MS Office and office management systems
• Team player with a proactive and result-oriented approach