Front Office Executive

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Title: Front Office Executive

Department: Administration/Front Office Operations

Reports To: Front Office Manager/Office Manager

Position Summary: The Front Office Executive serves as the first point of contact for visitors, clients, and employees, providing exceptional customer service while managing reception duties and administrative support functions. This role requires strong communication skills, professional demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

Reception and Customer Service:

• Greet and welcome visitors, clients, and employees in a professional and friendly manner

• Answer, screen, and direct incoming phone calls to appropriate personnel

• Manage visitor registration and issue visitor badges as required

• Maintain visitor logs and ensure security protocols are followed

• Provide information about company services, locations, and personnel

Administrative Support:

• Handle incoming and outgoing mail, packages, and courier services

• Schedule appointments and manage meeting room bookings

• Maintain reception area cleanliness and professional appearance

• Update and maintain contact directories and organizational charts

• Assist with basic administrative tasks such as filing, photocopying, and data entry

Communication Management:

• Take accurate messages and ensure timely delivery to recipients

• Handle general inquiries and redirect complex queries to appropriate departments

• Maintain professional email correspondence

• Coordinate with various departments for visitor arrangements

Office Operations Support:

• Monitor office supplies inventory and coordinate replenishment

• Assist with event coordination and meeting preparations

• Support HR with basic onboarding activities for new employees

• Maintain confidentiality of sensitive information

Required Qualifications:

• High school diploma or equivalent; Bachelor's degree preferred

• 1-2 years of experience in reception, customer service, or administrative roles

• Excellent verbal and written communication skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Strong organizational and multitasking abilities

• Professional appearance and demeanor

• Ability to handle sensitive information with discretion

Preferred Skills:

• Experience with multi-line phone systems

• Knowledge of office equipment (printers, scanners, fax machines)

• Basic understanding of office management software

• Second language capabilities (depending on location requirements)

• Customer service training or certification

Working Conditions:

• Full-time position, typically 8-hour shifts during business hours

• Primarily desk-based work in reception area

• May require occasional overtime during busy periods or special events

• Professional office environment with regular interaction with diverse stakeholders

This role offers excellent opportunities for professional development and serves as a strong foundation for career advancement within administrative and customer service functions.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.