Front Office Executive (Bengaluru)

Department Facilities

Grade / Level G1A/G1B

Designation Sr Facility Executive/ Executive Front Office

Location Bengaluru

Reporting To Facility Manager

Role & Responsibilities

• Youll be responsible for managing all aspects of day-to-day service delivery during working hours.
• To advise Front Office Management on escalated issues during the shift.
• To ensure immediate response to all priority calls during the shift and follow the escalation process
• To take rounds of the front office, lobby area, and restrooms to ensure a high standard of housekeeping & upkeep.
• Greet visitors/clients by providing a friendly, courteous front office service reflecting the clients corporate image.
• Site personnel are notified of guests arrival immediately.
• Issue visitor badges/temporary cards/service badges/new joiners ID & access card. Follow up for the return of respective ID/access cards with the respective stake.
• Visitor admission is properly authorized.
• Maintained visitor logbook
• Assisting with special needs for visitors with disabilities
• Ensuring basic cleanliness of the lobby, lifts, and public area.
• Handling client/visitor complaints/feedback and other related problems and communicating to the next level or as per the escalation matrix.
• Handling the tasks pertaining to soft services as per operations need.

Skillset required

• Excellent communication skills.
• Strong customer service drive.
• Good problem-solving skills.
• Quick learner and ability to motivate self.
• Proven working experience as a guest relation Executive.
• Confidently able to present to clients.
• Hands-on experience in visitor management.
• Should have knowledge of facility office management
• Knowledge of parking management & visitor management system (preferred)

Experience (Years) required

Minimum 3-5 years of relevant experience

Qualification

Graduate / Hotel Management Graduate