Front Office Associate

Job Description Front Office Associate

Be the first to welcome guests, remember not just the desk they check in at.

Company Name: ZoloStays

Hotel Name: Z Bliss

Designation: Front Office Associate

Location: Mumbai

Salary Range: 3 3.5 LPA

Benefits: Accommodation provided | On-duty meals provided

Employment Type: Full-time

Experience Required: Minimum 1 year in front office / hospitality / customer-facing roles

About ZoloStays Why We Exist

Zolo exists because living away from home should not feel like a struggle. Whether its a student stepping into a new city, a young professional building a career, or a traveler seeking comfort every individual deserves dignity, warmth, and thoughtfully run spaces. Across co-living, hotels, student housing, and vacations, Zolo has built one of the most diverse and high-quality living and hospitality platforms in the country.

What sets us apart is not ambition or scale, it is our commitment to delivering quality consistently. We are here to create human-first hospitality experiences where safety is felt, service is genuine, and needs are addressed before they turn into complaints.

Make living simple, human, and reliable.

At Zolo, growth doesn't come from degrees or titles.

It comes from ownership, effort, and learning on the ground.

What We Believe

We believe:

Excellence is a standard, not a milestone we don't settle for working when we know what great looks like

Consistency creates trust quality matters only when it shows up every day

Ideas matter only when execution is deep and sustained

Standards live through ownership and accountability

About Hotel Z The Vertical Youll Join

Youll be joining Hotel Z , Zolos dedicated hospitality vertical, at Z Bliss, Mumbai , where every interaction is focused on creating exceptional guest experiences. This vertical oversees end-to-end hotel operations, including front office, housekeeping, and reservations, ensuring smooth day-to-day functioning.

As part of Hotel Z at Z Bliss, youll play a key role in welcoming guests, addressing their needs, and representing the brand on the floor. Its a fast-paced, hands-on environment where attention to detail, hospitality, and proactive problem-solving make all the difference in creating memorable stays.

Take a look at the hotel youll soon be welcoming guests into.

Website Link:

Property Link:

Whats In It for You Read This Before Anything Else

This role offers you:

1. Hands-on exposure to hotel front office operations
2. Direct involvement in guest handling and service delivery
3. Accommodation and on-duty meals, reducing living expenses
4. A fast-paced learning environment within a growing hospitality brand
5. Opportunities to grow into senior front office or supervisory roles

If you enjoy interacting with people and being at the center of operations, this role is for you.

Role Overview What This Role Is Really About

A guest arrives at Z Bliss after a long day of travel.

Theyre tired. Theyre unsure.

Your welcome sets the tone.

This role is not just about check-ins and check-outs.

Its about making guests feel comfortable, confident, and genuinely cared for from the very first interaction.

What You Will Practically Do Every Day

So you can clearly picture the role:

1. Deliver a warm, professional, and friendly guest experience at all times
2. Handle guest check-ins, check-outs, inquiries, and reservations
3. Respond to phone and in-person queries regarding rooms and hotel services
4. Address guest concerns and resolve issues efficiently and courteously
5. Coordinate with housekeeping and other departments for room readiness
6. Allocate rooms based on availability, preferences, and special requests
7. Follow billing instructions and company credit policies accurately
8. Operate EPBX systems (incoming/outgoing calls, wake-up calls, DND, paging)
9. Maintain front office and hotel logbooks diligently
10. Adhere to safety, security, and guest verification procedures
11. Support operations during high-occupancy periods
12. Perform additional front office duties as required by management

Your role directly shapes how guests experience Z Bliss.

Why This Role Matters (Your Day-to-Day Impact)

Your work impacts:

1. Guest satisfaction and online reviews
2. Repeat stays and recommendations
3. Smooth daily hotel operations
4. Zolos brand perception at the property level

When this role is done well, guests dont just stay they return.

Key Performance Indicators (KPIs)

1. Guest satisfaction and feedback scores
2. Accuracy in front office operations and billing
3. Adherence to SOPs and shift processes
4. Responsiveness to guest issues
5. Effective coordination with internal teams

Who Can Apply Read & Self-Select

Ask yourself:

1. I enjoy interacting with guests.
2. I stay calm and professional under pressure.
3. I pay attention to detail.
4. Im comfortable with shift-based work.
5. I take ownership of service quality.

If most answers are yes youll fit right in.

Qualifications & Skills

Education: Degree / Diploma in Hotel Management or related fields

Must-Have Skills

Minimum 1 year experience in a front office / hospitality role

Strong communication and interpersonal skills

Customer-first mindset with problem-solving ability

Basic understanding of front office operations

Good-to-Have Skills

Experience in hotels, hostels, or managed living setups

Familiarity with EPBX systems and billing processes

Language & Persona Fit

1. Friendly, courteous, and professional
2. Responsible and dependable
3. Team-oriented and collaborative
4. Guest-focused at all times

Your Future Here

If you succeed in this role:

1. You can grow into senior front office or supervisory positions
2. Youll build a strong foundation in hotel operations
3. Youll be part of a hospitality brand that values people over hierarchy

If this feels like your kind of opportunity

Apply now. Welcome guests. Build experiences at Z Bliss.