Front Office Associate

Company: Zolostays

Brand: Loop Hostels by Zolo

Location: Bangalore

CTC: 3.5 LPA (No PF deduction)

In-hand: 29,000/month

Employment Type: Full-time

About Zolo

Zolo is Indias largest co-living and managed accommodation platform, operating across co-living, hotels, hostels, student housing, real estate, and vacations. Every day, thousands of people across major cities choose Zolo for safe, comfortable, and community-driven living.

About Loop Hostels

Loop Hostels is Zolos youthful hostel brand built for travellers, students, backpackers, and young professionals. More than just a stay, Loop is about community, experiences, and connections. From lively common areas to curated events, Loop Hostels creates a place where guests feel welcome from the moment they walk in.

At Loop, the Front Office Associate is the heart of the hostel the first smile guests see and the person who shapes their entire stay.

Curious to see what life at Loop looks like?

Check out our hostels and experiences here:

What This Role Is All About

As an Associate Front Office, you will be the face of Loop Hostels. Youll welcome guests, help them settle in, solve day-to-day queries, and ensure every guest leaves with a great memory.

This role is perfect for freshers or early-career candidates who enjoy meeting people, communicating confidently, and want to build a strong foundation in hospitality or customer experience.

If youre friendly, energetic, and enjoy a fast-paced, people-first environment this role is for you.

What Youll Do

• Welcome guests and manage smooth check-ins and check-outs
• Verify IDs and complete registrations accurately
• Guide guests on rooms, hostel rules, facilities, and events
• Handle guest queries with patience and a positive attitude
• Coordinate with housekeeping and operations for smooth daily functioning
• Maintain basic records, billing entries, and simple system updates
• Resolve small guest concerns and escalate when required
• Keep the front desk clean, organised, and welcoming

Skills That Will Help You Succeed

• Clear and polite communication
• A natural service mindset patient, helpful, and respectful
• Ability to follow simple processes accurately
• Basic comfort with computers, Excel, and digital tools
• Calm problem-solving during guest interactions

What Were Looking For (Personality Matters!)

• A warm, welcoming attitude service with a smile
• Polite, approachable, and confident personality
• Flexibility to work in shifts and handle guest flow
• Willingness to learn, grow, and take feedback positively

Who Can Apply? (Freshers Encouraged)

You can apply if you are:

• A fresher or have up to 2 years of experience
• From any background such as BBA, BCom, BA, BSc, BHM, BBM, BMS, Diploma in Hospitality, or any graduation
• Experienced in customer-facing roles like:
• Hotels / Hostels / Budget stays
• Retail or front desk roles
• Aviation / ground staff
• Any service-oriented role
• Good communication and the right attitude matter more than your degree.

Whats In It for You?

• A fun, youthful, and energetic work environment
• Daily interaction with travellers, creatives, and young professionals
• Clear growth path:
• Associate Front Office Senior Associate Property Lead
• Hands-on exposure to hospitality operations, guest experience, and events
• Real learning that builds confidence, communication, and leadership skills
• Be part of a brand where your personality and initiative truly matter