Front Desk & Volunteer Management Associate

Job Description

We are looking for a Front Desk & Volunteer Management Associate to manage front-office operations and oversee volunteer recruitment coordination across multiple clinical studies. This role plays a key part in ensuring smooth volunteer flow while tracking, organizing, and reporting recruitment data so management has clear visibility into study-wise recruitment performance.

Key Responsibilities

• Manage front desk operations, walk-ins, calls, and appointment scheduling
• Act as the primary point of contact for study volunteers and visitors
• Coordinate volunteer scheduling and screening with recruiters and clinical teams
• Monitor and consolidate recruitment data from multiple recruiters
• Maintain study-wise recruitment trackers (screened, enrolled, screen failures, dropouts)
• Prepare regular recruitment reports for management review
• Ensure data accuracy, confidentiality, and compliance with SOPs/GCP

Requirements

• Bachelors degree (Life Sciences / Healthcare / Administration preferred)
• 25 years of experience in clinical research, healthcare coordination, or recruitment management
• Strong working knowledge of MS Excel / Google Sheets
• Excellent organizational, communication, and multitasking skills
• Prior experience in clinical trial recruitment or volunteer management is a plus

Why Join Us

• High-visibility role with direct management interaction
• Opportunity to impact recruitment efficiency across multiple clinical studies
• Structured clinical research environment with growth potential