Front Desk cum Receptionist

Job:-Front Desk cum Sales Manager

Exp :- 24 years of experience in front desk or sales roles within luxury salons, spas, hotels, or hospitality

Location:- Delhi

Key Responsibilities:

Front Desk & Client Experience

- Welcome clients warmly and ensure an exceptional first impression

- Manage appointments, walk-ins, and staff scheduling efficiently

- Handle calls, messages, and client inquiries with professionalism

- Maintain client records, preferences, and service history

- Ensure the reception area reflects the brands luxury standards

Sales & Revenue Management

- Promote salon and spa services, packages, memberships, and retail products

- Upsell and cross-sell services tailored to client needs

- Achieve and exceed monthly sales targets

- Handle billing, payments, and daily cash reconciliation

- Track sales performance and prepare daily/weekly reports

Client Relationship Management

- Build long-term relationships with high-value and repeat clients

- Handle feedback, complaints, and service recovery gracefully

- Follow up with clients for rebooking and promotions

Team Coordination

- Coordinate between therapists, stylists, and management

- Ensure smooth workflow and timely service delivery

- Support staff with scheduling and operational requirements

Requirements & Skills:

- Minimum 24 years of experience in front desk or sales roles within luxury salons, spas, hotels, or hospitality

- Strong sales acumen with proven ability to close and upsell

- Excellent communication and interpersonal skills

- Well-presented, polished, and customer-focused personality

- Proficiency in salon management software (Zenoti) and MS Office

- Ability to multitask and perform under pressure