Fresher

ONLY GUJARAT BASED CANDIDATES APPLY

2026 GRADUATES DONT APPLY

Skill Set : Good communication, able to understand US/UK accent

• Role : Evaluating pre-recorded audio calls and transcripts for Google Ads for Quality.
• Qualification : Any Graduate
• Shift : Mid shift (2:00 PM to 11:00 PM)
• Work Mode : Work from office.
• Job Location : Fintech One - GIFT City, District Gandhinagar, Gujarat -

Role Objective

Evaluating pre-recorded audio calls and transcripts for the Ads for Quality and Compliance parameters outlined. Based on the guidelines provided, identify and evaluate potential frauds or any possibility of customers' sensitive information being collected or misused by the advertisers (relating to call quality, scam etc.)

Role responsibilities

Obtain consumer / provider information by listening to telephone calls/ text & messages

Determine eligibility by comparing consumer / provider information to requirements

Based on the pre-recorded calls, Identify Scam/Phishing and customers sensitive information

Meet the required target and quality metrics

Work effectively with other teams

Skills/Qualifications

(IMPORTANT) Comprehensive and analytical skills

(IMPORTANT) Good knowledge of websites, and how to navigate to obtain desired information

(IMPORTANT) Excellent Communication Skills (both written & oral)

(IMPORTANT) Decision making skills

Strong Logical/ Analytical skills (cognitive ability)

Multi tasking ability

Excellent time management skills, most workload involves fluctuation

Extremely proactive and organized with a track record of success in a team environment

Basic knowledge of excel sheets

Preferred Attributes

Possesses basic knowledge on the US culture

Relevant experience from customer service is an added advantage