Freshdesk - Technical Consultant
Tietoevry
5 - 10 years
Pune
Posted: 2/27/2025
Job Description
You may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile.
Job Description
We are seeking a Freshdesk CRM Specialist to manage and optimize our customer support operations. The ideal candidate will be responsible for configuring Freshdesk, automating workflows, and improving customer service efficiency. Key duties include setting up ticketing systems, managing integrations, customizing reports, and training teams on best practices. Experience in Freshdesk automation, SLA management, and analytics is preferred. Strong problem-solving skills and knowledge of CRM support processes are essential. Prior experience in customer support, ITSM, or helpdesk solutions is a plus.
At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)
About Company
_x000d_ Tietoevry is a leading Nordic technology services and consulting company, headquartered in Finland. It provides IT services, software solutions, and digital transformation services to businesses and organizations across various industries, including healthcare, financial services, and public sector. Tietoevry specializes in cloud computing, data analytics, cybersecurity, and artificial intelligence, helping clients improve their operational efficiency and innovate for the future. The company was formed through the merger of Tieto and EVRY, two major Nordic IT service providers, and it operates in over 20 countries with a strong presence in the Nordics. Tietoevry is committed to creating sustainable, technology-driven solutions to help clients navigate their digital journeys.
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