French Language Lead Specialist- Health Business

We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Noida. This is a hybrid role that has a requirement of working at least three days a week in the office

Lead Specialist Metrics, Analytics & Reporting (French Language Expert)

We will count on you to:

We are looking to hire a Lead Specialist (French Language expert) in the Global Business Management (Health Business)

Global Benefits Management - A client solution whereby in exchange for a global mandate to appoint MMB as broker in each market. We provide aggregated reporting, coordination and consulting services with a view to facilitate execution of benefit strategy globally for a multinational company

This role is to support GBM COE Team Manager in data analysis and reporting (KPIs, SLAs, operational dashboards, Clients portfolio, revenue, profitability, management and team reporting).

Jira GBM Escalation process management Support GBM Unit in:

• Reviewing incoming submissions, drafting and sending escalation to all Tier levels and informing reporter on the issue
• Collecting information on issue resolution and providing updates to reporter (reescalation if necessary)
• Managing communication between reporter and all escalation points
• Keeping Jira system up to date
• Providing regular reporting on issue resolution to COE Management and GBM Leadership

Team/management reporting supporting GBM Management in delivery of team, clients and countries reporting by:

• Collecting relevant data, analyze information, develop reports / presentations and other documents to support strategic discussions
• Run various reports based on internal data sources
• Developing and updating predesigned dashboards
• Supporting GBM COE Leadership team in creating meaningful and informative monthly, weekly, daily reporting, and updating it regularly.
• Provides ad-hoc reporting
• Prepares documentation for report specifications
• Supporting with report automation

Contribute to other strategic initiatives of the GBM CoE

Other projects participation in other strategic GBM COE projects:

• Automailer
• Jira implementation
• Data cleansing project

Note: Applicants should be flexible working in shifts

What you need to have?

• Graduate with minimum 6+ years experience overall
• Should have completed french language course and should carry a relevant experience as a french language expert
• Prior experience in Advanced Excel, Python, VBA, HTML
• Project management, enterprise reporting, preferably in professional services industry. Demonstrated success: performing analysis in excel, communicating to leadership, drafting PPT slides
• Exceptional attention to details;
• Exceptional analytical skills;
• Very good knowledge of MS Office Tools (Excel, PowerPoint, Word, Access);
• Programming skills (VBA, Python, HTML etc.) would be an asset
• good knowledge of GBM Analytics and MercerGold+;
• good knowledge of GBM implementation and renewal processes;
• Be able to structure business information and translate them into clear conclusions
• Strong oral and written communication skills;
• Ability to prioritize and handle multiple tasks in a demanding work environment with little supervision;
• Ability to manage timelines for critical deliverables and keep open communication channels on progress with little supervision;
• Ability to partner and work with colleagues locally and globally to meet the deliverables
• Ability to work independently with minimum supervision and in a team

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Adaptable communicator, facilitator and problem solver
• High attention to detail
• Ability to multi-task and prioritize time effectively

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.