Fraud Risk Manager (UPI Wallets)

Fraud Risk

Location: Mumbai/Bengaluru

Role Overview: We are looking for an experienced Fraud Policy & Analytics professional (68 years) to strengthen fraud governance and data-led risk management across our E-commerce and Payments ecosystem.

The role will focus on fraud policy design, analytics-driven risk monitoring, rule optimization, chargeback analysis, and prevention strategy across:

• UPI / Card payments
• Gift Cards
• E-commerce (Grocery, Electronics)
• Refunds, cancellations & account deletion flows
• Account Takeover (ATO) & authentication risks

The ideal candidate should combine strong fraud domain expertise with hands-on analytics capability and a structured governance mindset.

Domain Experience

• 68 years in Fraud Risk / Trust & Safety within:
• Fintech
• Digital Payments
• E-commerce platforms
• Lending / BFSI

Strong understanding of

• UPI fraud risks
• E-commerce abuse patterns
• Refund & cancellation fraud
• Account Takeover (ATO)
• Payment authentication & device risk

Technical Skills

• Advanced SQL (mandatory)
• Python / SAS (preferred)
• Snowflake / Hive / BigQuery
• Dashboarding tools (Power BI / Tableau / Mixpanel)
• Strong data interpretation skills

Key Competencies

• Strong risk judgement & business balance
• Ability to prioritize high-impact fraud risks
• Structured problem solving
• Cross-functional stakeholder management
• Clear communication for senior leadership forums

Success Metrics

• Reduction in Fraud-to-Sales (FTS)
• Improvement in rule precision & reduction in false positives
• Faster LEA response & investigation closure
• Measurable improvement in chargeback ratio
• Strong audit readiness & regulatory compliance