Fraud Ops Specialist -C05

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

Responsibilities:

• Perform complex fraud investigations with minimal supervision
• Respond to complex customer requests that may not be covered by established procedures
• Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
• Resolve highly complex issues directly with client, or third parties
• Drive organizational change through innovation and process improvement, eliminating friction points for team
• Monitor process workflow, quality, and recommend new options to enhance productivity as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications:

• 2-4 years relevant experience
• 1-2 years in a related role
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• High School diploma or equivalent