Franchise Manager

The Franchise Manager will be responsible for identifying, on-boarding, developing, and managing franchise partners to ensure brand consistency, operational excellence, revenue growth, and long-term profitability. The role requires strong coordination between franchisees, internal teams, and vendors to maintain food safety, quality standards, and brand integrity.

Key Responsibilities

Franchise Development & Expansion

• Identify potential franchise partners and evaluate feasibility for new locations.
• Lead franchise on-boarding, documentation, agreements, and handover processes.
• Support market expansion plans in line with company growth strategy.
• Coordinate with legal and finance teams for franchise contracts and compliance.

Franchise Operations Management

• Act as the primary point of contact for franchise partners.
• Ensure franchisees comply with brand SOPs, food safety standards, hygiene norms, and quality benchmarks.
• Monitor daily operations, sales performance, costs, and profitability.
• Conduct regular audits and performance reviews of franchise outlets.

Training & Support

• Facilitate initial and ongoing training for franchise staff on:
• Food preparation and handling
• Quality and hygiene standards
• Customer service protocols
• POS and inventory systems
• Provide operational guidance to resolve day-to-day challenges.

Brand & Quality Control

• Ensure strict adherence to brand guidelines, menu standards, and pricing policies.
• Monitor customer feedback and implement corrective actions.
• Coordinate with QA teams to ensure FSSAI and statutory compliance.

Sales, Marketing & Growth

• Support franchisees in executing local marketing and promotional campaigns.
• Analyze sales trends and suggest improvement strategies.
• Collaborate with marketing teams on national and regional campaigns.

Supply Chain & Inventory Coordination

• Coordinate with supply chain and production teams for timely supply of raw materials.
• Monitor inventory levels to avoid shortages or wastage.
• Ensure franchisees follow approved vendor and procurement policies.

Key Skills & Competencies

• Strong understanding of food operations, QSR or food manufacturing processes
• Franchise development and relationship management skills
• Knowledge of FSSAI, food safety, hygiene, and quality standards
• Financial acumen: P&L understanding, cost control, ROI analysis
• Excellent communication, negotiation, and problem-solving skills
• Willingness to travel extensively

Educational Qualification

• Graduate / Postgraduate in Business Administration, Hospitality Management, Food Technology, or related field.

Experience

• 2-5 years of experience in franchise management, food operations, QSR, or hospitality industry.
• Proven experience in managing multi-location franchise operations.
• Exposure to startup or high-growth environments preferred.

Key Performance Indicators (KPIs)

• Successful on-boarding of franchise outlets
• Franchise revenue and profitability growth
• Compliance with food safety and quality standards
• Franchise partner satisfaction and retention
• Reduction in operational issues and customer complaints

Why Join Us

• Opportunity to be part of a growing food brand
• High-impact role with direct influence on business expansion
• Exposure to pan-India operations and strategic decision-making