Food And Beverage Supervisor

Position Title: Guest Service Executive F&B Service

Location: Mumbai

Reports To: F&B Manager

Position Overview

The Guest Service Executive F&B Service plays a key role in supervising day-to-day floor operations while ensuring exceptional dining experiences for members and guests at The Quorum. This role combines hands-on service with oversight of the service team, ensuring that standards, speed, and guest engagement are consistently maintained. The ideal candidate is confident, organised, and capable of guiding junior team members while delivering polished service.

Key Responsibilities

Oversee daily floor operations and support the team during peak service hours

Greet members and guests, assist with menu selections, and handle escalated guest queries

Ensure accurate order taking and smooth coordination between service, kitchen, and bar teams

Monitor table setup, cleanliness, and overall service flow to uphold club standards

Train, mentor, and support Guest Service Associates on service etiquette and SOPs

Handle billing, voids, and operational approvals as per policy

Assist in planning and executing private dining events and member experiences

Track inventory of service equipment, report shortages, and coordinate with stewarding

Escalate guest concerns promptly to the Assistant Restaurant Manager / F&B Manager

Maintain strong floor presence to anticipate service issues and improve guest satisfaction

Skills & Qualifications

24 years of experience in F&B service within hotels, restaurants, or clubs

Strong guest handling skills with the ability to resolve concerns with maturity

Solid understanding of service SOPs, order taking, billing, and floor supervision

Presentable, confident, and comfortable leading by example on the floor

Ability to guide and mentor junior team members

Familiarity with POS systems and basic inventory checks

Strong communication skills and a calm, composed approach

Flexibility to work in shifts, weekends, and holidays as required