Food and Beverage Specialist

Specialist - Food & Beverage

Location: Delhi

About Us

StayVista is Indias largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. Were a fast-growing team that values continuous improvement. With our skill upgrade programs, youll keep learning and evolving, just like we do. And hey, when youre ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As an Specialist at StayVista ,you will play a vital role in driving revenue through proactive upselling of food & beverage services, event packages, and personalized concierge offerings to StayVista guests. This role requires a deep understanding of customer service, sales techniques, and the ability to identify guest preferences to create memorable experiences.

About You

• Strong verbal and written communication skills in English and Hindi.
• Ability to work in a fast-paced, customer-first environment.
• Passion for hospitality, food, and experiences.
• Proficiency in MS Office and CRM tools.
• Proactively pitch and upsell F&B offerings (breakfast, meals, high tea, BBQ, etc.) to booked guests and inbound queries.
• Collaborate with villa chefs and property managers to curate guest-specific menus.
• Promote and convert event opportunities (birthdays, proposals, anniversaries, intimate weddings, etc.) with relevant F&B add-ons and dcor services.
• Recommend and sell personalized concierge services such as spa, local experiences, live music, bonfires, and more.
• Call and connect with confirmed bookings to understand occasion, preferences, and pitch relevant value-adds.
• Respond swiftly and professionally to all pre-arrival queries regarding F&B, events, or concierge requirements.
• Maintain a warm and solution-oriented communication style to enhance guest satisfaction.
• Coordinate with villa teams, chefs, vendors, and regional ops for smooth execution of F&B or event services.
• Ensure accurate billing and seamless delivery of promised inclusions.
• Prepare sales reports, revenue trackers, and conversion data.
• 3-6 years of hands-on experience in F&B sales and client servicing.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.

Bonus Points - These are non-essential, but a bonus if you have them!

• Experience in Food & Beverage or Events will be an added advantage.

Key Metrics: What you will drive and achieve

• F&B Events & Revenue
• F&B Conversion Ratio
• Audit Score

Our Core Values: Are you a CURATER?

• Curious : Here, your curiosity fuels innovation.
• User-Centric : Youll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful : Youll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire : Keep learning, keep growingbecause were all about continuous improvement.
• Trust : Trust is our foundation. Youll work in a transparent, reliable, and fair environment.
• Enjoy : We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies How We Work Together

• Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. Youre mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
• Change Management: Youre open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
• Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
• Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
• Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
• Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. Youre quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
• Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
• Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.