Food and Beverage Associate

F&B Associate

Z Hotels | Zolo

Serve with warmth. Move with speed. Deliver dining experiences guests remember.

Why this role exists

Z Hotels is expanding and dining is a core part of the guest experience.

Guests may come for the room. But they remember how they were served.

In F&B, every interaction matters

from greeting at the table

to order accuracy

to how complaints are handled.

As occupancy grows, service speed, hygiene, and coordination must remain consistent.

This role exists to ensure every guest receives attentive, hygienic, and efficient dining service without friction.

Your mandate is clear:

• Deliver warm and professional dining interactions
• Maintain speed without compromising accuracy
• Protect hygiene standards at all times
• Support table turnover and revenue growth
• Contribute to smooth shift coordination

This is not a food-serving role. It is an experience-delivery role.

About Zolo and Z Hotels

Finding dependable accommodation has historically been fragmented and inconsistent.

People settled for compromises because the system offered few trustworthy options.

Zolo reimagined living and hospitality as a connected journey.

Zolo Coliving simplifies urban living.

Z Vacations enables meaningful travel experiences.

Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.

Today, over 100,000 people trust Zolo across different phases of life.

Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.

What you will be responsible for

Deliver Service With Smile & Guest Warmth

• Greet guests warmly upon arrival
• Maintain eye contact and positive body language
• Speak politely and confidently
• Check on guest satisfaction during service
• Handle complaints calmly and respectfully
• Maintain approachable presence

Maintain Service Speed & Coordination

• Take orders promptly
• Communicate clearly with kitchen
• Ensure correct order delivery
• Respond quickly to additional requests
• Process billing efficiently
• Coordinate smoothly during peak hours

Protect Hygiene & Presentation Standards

• Maintain clean and proper uniform
• Follow hand hygiene practices
• Ensure tables are clean before seating
• Handle food safely
• Maintain cleanliness of service station

Demonstrate Product Knowledge & Suggestive Selling

• Explain menu items clearly
• Recommend dishes based on guest preference
• Suggest add-ons or beverages appropriately
• Know availability and special offers
• Answer dietary queries confidently

Ensure Attention to Detail & Order Accuracy

• Confirm order before sending to kitchen
• Check order before serving
• Deliver to correct table
• Verify billing accuracy
• Rectify mistakes quickly

Support Team Coordination & Shift Discipline

• Report on time for shift
• Communicate clearly with kitchen staff
• Support team during peak hours
• Maintain smooth handover between shifts
• Escalate service issues appropriately

Who this role is for

You will likely thrive here if:

• You enjoy interacting with people
• You stay energetic during busy hours
• You notice small details
• You value cleanliness and presentation
• You are comfortable recommending products
• You enjoy working in a team environment

Experience we value

• 02 years in F&B, hospitality, or service roles
• Freshers with strong communication and energy welcome
• Basic understanding of menu handling helpful
• Willingness to work rotational shifts
• Groomed appearance and service mindset

Experience matters less than attitude and discipline.

The impact you will have

You will shape how guests remember their dining experience.

You will influence repeat visits and reviews.

You will contribute directly to revenue through efficient service and upselling.

Why join now

Z Hotels is expanding its hospitality footprint.

As we grow, dining quality and service discipline will define brand perception.

If you believe service is a craft this is the right moment.