Follow up Executive/Coordinator

We are looking for a dedicated and patient-friendly Follow-Up Executive/Coordinator who will be responsible for handling patient calls, taking regular follow-ups, resolving queries, and ensuring patient satisfaction. The candidate must have good communication skills and a polite, professional approach while dealing with patients.

Responsibilities

Make regular follow-up calls to patients regarding their treatment progress.

Receive and handle incoming patient calls professionally.

Schedule appointments and coordinate with doctors/counselors.

Remind patients about follow-ups, reports, and treatment plans.

Record patient feedback and update CRM/database daily.

Handle patient concerns and escalate issues when required.

Maintain proper call records and daily reporting.

Ensure patient satisfaction and retention.

Coordinate with counseling and medical team for smooth communication.

Qualifications

Qualification: Graduate (Any Stream)

Healthcare / Wellness industry experience preferred

Freshers with good communication skills can apply