Floor Manager

Company Description

Siddhi Vinayak is a leading multi-brand retail conglomerate with a strong presence in lifestyle and luxury segments. Our portfolio includes fine jewellery, contemporary jewellery, premium eyewear, watches, and ethnic apparel, blending craftsmanship, innovation, and trust to meet the needs of millions of customers. Renowned for redefining the retail experience, our brands emphasise design excellence, customer-centric approaches, and an unwavering commitment to quality. We aim to set industry standards while creating meaningful and lasting connections with our customers.

Role Description

This is a full-time on-site role based in Lucknow for a Floor Manager in a jewellery store of Titan Company Ltd. The Floor Manager will oversee daily operations to ensure smooth workflow and exceptional customer experiences. Responsibilities include supervising staff performance, managing floor activities, ensuring excellent customer service, and handling customer inquiries or concerns. The role also involves coordinating training for team members and maintaining high levels of operational efficiency.

Qualifications

• Relevant experience in Jewellery retail
• Strong skills in Customer Satisfaction and Customer Service to ensure a positive and seamless experience for clients.
• Proficient Communication abilities to address customer needs and lead a team effectively.
• Experience in Operations Management, including overseeing floor activities and improving workflow efficiency.
• Competence in Training and guiding team members to achieve performance goals and maintain service standards.
• Strong leadership, problem-solving skills, and the ability to work collaboratively with a diverse team.