FinOps Manager AR
Amazon
5 - 10 years
nan
Posted: 01/05/2025
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Job Description
GAR (Global Accts Rec) is looking for a proactive, customer and detail
- oriented FinOps Collections Specialist whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers.
As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and dispute received via inbound call and emails.
The successful individual is expected to be self
- motivated, be a quick learner, have good ownership and earn trust with our customers to facilitate timely payment.
Key job responsibilities
Hands on and in
- depth knowledge of AR process
• Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound
• Work with cash application team to apply payments timely & accurately
• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared
• Provide accurate forecasting of collection promises
• Work with Customer Service & Sales to resolve customer disputes, support correction of root causes and enable timely collections
• Identify slow
- paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths
• To be highly customer obsessed and ensure delivering a positive customer experience on every interaction
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet all the productivity related goals on a monthly basis
Knowledge & Skills/ Business Acumen/ Education & Experience
• Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field
• 5
- 7 years of relevant experience in Accounts Receivables
• Good ability to communicate internally and externally
• Good ability to take initiative and self
- start when necessary
• Proven ability to develop new ideas and creative solutions
• Proven ability to work successfully in an ambiguous environment
• Proven ability to meet tight deadlines and prioritize workload
• Fluency in Microsoft Excel is a must, 24*7 Flexible shift
Basic Qualifications
-
- 1+ years of finance experience
-
- 2+ years of Accounts Receivable or Account Payable experience
-
- 2+ years of applying key financial performance indicators (KPIs) to analyses experience
-
- Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
-
- Experience using data to influence business decisions
-
- Experience in corporate finance including budgeting/planning, forecasting and reporting
Preferred Qualifications
- 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
-
- Experience in TM1, Data Warehouse and SQL
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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