Finops Analyst, AR Disputes Team
Amazon
4 - 6 years
Pune
Posted: 05/02/2025
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Job Description
GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing.
As a disputes analyst, you will support Amazon’s customers to resolve billing defects, reconcile accounts and drive root cause fixes.
The successful individual is expected to be self
- motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process.
Summary of Responsibilities
• Understanding of Accounts Receivables process and systems
• Follow
- up with internal teams via emails and calls to ensure timely resolution of disputes
• Proven ability to work successfully in an ambiguous environment
• Proven ability to meet tight deadlines, prioritize workload and meet productivity goals
• Fluency in Microsoft Excel is a must
• Continually look at ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Reconcile complex accounts and have excellent attention to detail
Key job responsibilities
GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing.
As a disputes analyst, you will support Amazon’s customers to resolve billing defects, reconcile accounts and drive root cause fixes.
The successful individual is expected to be self
- motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process.
Summary of Responsibilities
• Understanding of Accounts Receivables process and systems
• Follow
- up with internal teams via emails and calls to ensure timely resolution of disputes
• Proven ability to work successfully in an ambiguous environment
• Proven ability to meet tight deadlines, prioritize workload and meet productivity goals
• Fluency in Microsoft Excel is a must
• Continually look at ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Reconcile complex accounts and have excellent attention to detail
Basic Qualifications
Degree in Finance/Accounting/Business Studies or other related areas
• 3 to 4 years of experience in Accounts Receivables or other customer facing department experience
• Ability to provide exceptional customer experience
• Strong communication skills, both written and verbal
• Good interpersonal skills and team player
• Ability to take initiatives, meet tight deadlines and prioritize workload
• Proficient in Microsoft Excel and Word
Preferred Qualifications
- Advanced Excel skills are advantageous
- Knowledge of Oracle Financial Application (OFA) experience
- Knowledge around supplier/vendor payment queries
- Candidates with experience in Account Payable/Finance related processes
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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