Financial Planning and Analysis Manager

Financial Planning & Analysis:

Lead the budgeting, forecasting, and long-term planning processes for Contact Center / BPO operations. Develop and maintain financial models to analyze revenue, costs, and profitability across clients, sites, and service lines.

Provide variance analysis, identify key drivers of performance, and recommend actionable insights to leadership. Partner with Operations, Workforce Management (WFM), and Business Leaders to align financial plans with staffing and capacity strategies.

Operational & Business Support:

Direct & coordinate all aspects of financials planning, budgeting & forecasting across all accounts / geography assigned

Simulate models on various operating models and pricing methodologies of a typical third party BPO

Monitor operational metrics and identify gaps leading to revenue leakage

Manage, monitor and report issues (if any) impacting operating margins or cost of operations directly or indirectly

Manage and lead the forecasting call for respective accounts / geography assigned

To help consolidate the annual budget, monthly & quarterly forecast, month end closing reporting and weekly / monthly rolling forecast across all accounts / geography assigned

Drive variance analysis to reduce revenue leakage and reduce cost driving better profitability across all accounts / geography assigned

Responsible for developing financial & operational reporting like bill to pay, span ratio, over/under headcount & seats, shrinkage, attrition, etc.

Adhoc business analysis as needed

Drive forecasting accuracy within range of +/-5%

Manage all companywide financial reporting

Manage the Daily Revenue Tracker & Daily Call with Leadership

Qualification:

5+ years of FP&A, preferably in a Contact Center, BPO, or service-oriented business. Strong proficiency in financial modeling, forecasting, and scenario analysis.

Expertise in Excel, financial planning tools (Anaplan, Adaptive Insights, or similar), and BI/reporting tools.Analytical

Result oriented

Energetic & enthusiastic

Ability to work under high pressure

Excellent interpersonal & communication skills

Integrity & drive