Financial Crime Operations Manager

Organization:

At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Financial Crime Operations - Manager

Location: Bangalore

Business & Team: RACO Team

Impact & contribution:

Ensure that all AML/Sanctions/KYC/TM  processes continue to provide an effective control environment that is consistent with regulatory requirements and banks expectations.

Reporting lines: Reporting to Operations Senior Manager

Roles & Responsibilities:

Training Program Development:

• Design, develop, and deliver comprehensive KYC training programs for employees at various levels.

• Stay updated on industry best practices and regulations to incorporate into training modules.

Experienced KYC Training:

• Conduct specialized training sessions for experienced professionals in the KYC domain, focusing on advanced concepts and practical applications.

• Provide mentorship and guidance to junior trainers within the team.

Content Creation:

• Develop engaging training materials, including presentations, case studies, and assessments, tailored to the needs of experienced KYC professionals.

• Collaborate with subject matter experts to ensure accuracy and relevance of training content.

KYC Process Improvement:

• Work closely with KYC operations teams to identify areas for process improvement and incorporate relevant insights into training programs.

• Provide feedback on the effectiveness of training initiatives and suggest adjustments as needed.

Assessment and Evaluation:

• Create assessments and evaluation metrics to measure the success and impact of training programs.

• Analyze training outcomes and provide recommendations for continuous improvement.

Essential Skills:

• At least 10 years of relevant experience in business management, operations, or a similar field.

• You have creative skills to articulate the processes through different tools (visual e. g. Power point presentation as well as written e. g., Confluence, Microsoft word etc.)

• Focus on quality and customer service.

• Decent product understanding and experience of digital KYC trends, processes, and regulations.

• Should be a good team member who is decisive, goal-oriented and proactive!

• Highly data driven and good capabilities in Excel.

• Implemented operational efficiencies in your profile and have worked towards automation of processes (e. g., documentation review).

• You have Tech mindset and comfortable with change, ambiguity, debate, conflict.

• Multi-tasker who can manage multiple streams of work concurrently.

• Proven record of managing various stakeholders (Internal as well as external) to get things done

• Willing to work in a shared shift pattern.

• Leadership Roles Proven experience in leadership roles, managing teams and projects

Education Qualifications:

• Bachelor's degree in Finance, Accounting, or Business.

• A master’s degree (e.g., MBA) or other advanced degrees can be advantageous.