Finance and Accounting – Senior Manager – English – Hybrid Cluj*
Genpact
5 - 10 years
nan
Posted: 05/03/2025
Job Description
Responsibilities
Need experience in leading large teams in the F&A environment. Be able to deliver optimum customer satisfaction and ensure that the teams remain engaged and motivated to grow their career with the organization.
Monitors service delivery and ensures excellence in service levels. Ensures deadlines and targets are met. Promotes goodwill and a positive image of the Company.
Provides leadership to assigned personnel through effective objective setting, delegation, motivation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement. Assigns, schedules, and coordinates personnel. Directs daily operations. Identifies, develops, and implements training programs as appropriate.
Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed. Should be able to coach, mentor and help all his/her direct reports to be motivated and engaged to grow their career with Genpact. Assists in interviewing and assigning new personnel as necessary.
Performance metrics will include call center operations that are effective and professionally conducted. Representatives are trained, and customer service standards are at the highest level. All related records and reports are complete and current. Professional relations exist with customers, vendors, and other external business contacts.
Good knowledge about next generation AI Tool e.g. Open AI/Gen AI
Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis
Problem Solving: Should be tactical and be able to solve day to day operations issues and should be able to understand Service Delivery metrics
Time Management: Should be able to manage his/her own time well and coach front line managers and agents staff to do the same.
Out of box thinking: Use initiative and demonstrate creativity in solving problems for Genpact customers
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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