Finacle L2 Support

We Are Hiring Finacle L2 Support | Core Banking Application Support

We are looking for skilled Finacle L2 Support Professionals with strong experience in Core Banking Application Support and Finacle 10.x environments. This role is ideal for candidates with hands-on troubleshooting expertise, banking operations knowledge, and ITIL-based service management experience.

Educational Qualification

Science / Commerce Graduate (Preferred: BE / B.Tech / MCA / MBA) with:

• Minimum 3 years of relevant (in-scope) experience
• Minimum 3 years of total experience in Banking IT domain / application support

Mandatory Certification

ITIL 4 Foundation (Required)

Required Experience & Technical Skills

Working experience with Finacle Version 10.X

Strong understanding of:

• Finacle menus / options
• Banking business logic & workflows
• End-of-Day (EOD) / Beginning-of-Day (BOD) operations
• Core Banking Solution (CBS) support

Experience in:

• Troubleshooting & resolution of day-to-day production issues
• Banking technical & functional support
• Service Desk / IT Service Management (ITSM) processes (ITIL aligned)
• Handling incidents, service requests, and problem records

Finacle Application Support Expertise

Hands-on support experience in Finacle 10.x modules, including:

Branch Operations

CASA / TD / Loans / Trade Finance / Locker

Alternate Delivery Channels, such as:

• SWIFT
• Clearing
• Utility Payments
• Financial Inclusion-related modules

Experience in:

• Product fatal error analysis
• Application log review & diagnostics
• Monitoring application services & availability

Key Responsibilities

• Provide L2 Application Support for Finacle 10.x environment
• Troubleshoot and resolve functional & technical issues
• Review application logs and perform root cause analysis
• Monitor application services & system health

Incident & Vendor Coordination:

• Log calls with internal/external service providers
• Track, escalate, and follow-up issues to closure
• Update assigned tickets regularly as per SLA

Change & Release Management:

• Execute application maintenance activities via defined checklists
• Perform primary testing in T&D environments
• Support UAT activities for vendor fixes
• Follow change management processes & raise CMAs

DR & Operational Governance:

• Participate in DC-DR drills and activities
• Maintain and publish Minutes of Meetings (MoM) with vendors & bank teams

Desired Competencies

Strong analytical & problem-solving skills

Excellent communication & coordination abilities

Ability to work in mission-critical banking environments

Good understanding of ITIL-based support processes

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