Finacle Helpdesk Support L1

Job Description:

Essential Job Functions:

Should be skilled in following: 

• Knowledge of Finacle Menu Options (CBS 7.0.25/ UBS version 10.2.18), Business Logic of banks, handling calls, managing EOD/ BOD operations of bank
• Knowledge of Core Banking Solutions, banking support
• Troubleshooting of issues observed/reported on day to day basis Working knowledge on Service Ticketing/ Management Solutions
• Minimum One year experience of working in Similar Projects as Application L1 at Scheduled Commercial Banks in India

Basic Qualifications:

• Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA
• Strong problem-solving and analytical skills
• Effective communication and teamwork abilities
• Eagerness to learn and adapt to challenging technical tasks

Other Qualifications:

• Advanced degree in a related field is a plus
• Relevant certifications or training a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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