Finacle Application Support

Job Description:

• Supporting the following Finacle 10.x Application modules
  • Branch Operations
  • CASA, TD, Loans,Trade Finance and Locker
  • Alternate Delivery Channels
    • NEFT/RTGS Process
    • SWIFT
    • Clearing
    • Utility Payments
    • Financial Inclusion Related
  • Product Fatal error analysis.
  • Review the Application logs
  • Finacle Core customization
• Execute Processes and Procedure as defined.
• Manage the application deployments as per the defined process.
• Monitoring Application Services and availability
• Logging call with Service Providers internal or external  and follow-up to closure
• Track and escalate the call to DL / Service Providers, if the problem requires their assistance to resolve the call.
• Update assigned calls regularly 
• Executing the Application Maintenance activity as per defined checklist.
• Primary Testing for the fixes received from vendor in T&D.
• Help bank in UAT for the fixes received from vendor
• Follow change management process and raise CMAs for movement to production for fixes / releases received.  
• Carry out DC-DR activity as and when scheduled
• Maintain and publish Minutes of the meeting for all meetings with vendor and bank
• Deletion of application trace file and movement of log files to maintain sufficient space availability on application servers  

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