FIELD SUPPORT ENGINEER

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Key Responsibilities:

• On-site installation, startup, maintenance, and operation of automation systems, including motion/servo drives.
• Troubleshooting, repair, and refurbishment of complex equipment and systems.
• Hardware and software problem diagnosis and resolution.
• Customer relationship management and support, acting as company liaison.
• Project coordination between customer, sales, and product division.
• Technical support for field start-up, integration, and maintenance.
• On-site analysis and specification preparation.
• Hardware configuration and programming assistance.
• Testing and acceptance procedures.
• Handling escalations and complex technical issues.
• Applying automation technology to specific processes (e.g., tension control).
• Identifying and implementing engineering re-use opportunities.
• Product improvement recommendations.
• Revenue generation through service contracts and support agreements.
• Technical assistance to sales and customer personnel on product applications.
• System requirements design and implementation.
• Project task completion and on-time, cost-effective delivery.
• Collaboration with team leader and engineers and also help cost reduction through process improvement and standardization.
• Continuous self-improvement and knowledge sharing.
• Developing and writing technical documentation (plans, procedures, reports).
• Evaluating and approving the operational quality of system equipment.
• Participating in customer satisfaction metrics establishment and achievement.
• Performing project management functions (needs identification, scheduling, tracking).
• Meeting utilization goals through billable work by providing services for Contract services like AMC, PM and Emergency support, call-out, and Project execution support.
• Taking ownership of goals and managing them in a disciplined way.
• Travel within assigned region/sub-regions and providing remote / onsite support.
• Instructing customers in the operation and maintenance of systems.

Reports to : FIELD SUPPORT MANAGER

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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