Field Services Engineer

About the Company

Deloitte Digital is passionate and focused on helping clients tackle their most complex challenges with Salesforce technology. Learn how we help clients innovate, improve user experience, and maximize the value from customer operations by harnessing the breadth and depth of our digital capabilities.

About the Role

We are seeking a Senior Software Engineer specialized in Salesforce Field Service Lightning to join our Software, System, and Test Engineering group.

Responsibilities

You will design and implement scalable Salesforce solutions, focusing on Field Service, integration, and deployment processes. Apply now to contribute your expertise in a dynamic and innovative environment.

• Design and implement Salesforce Field Service Lightning configurations and customizations
• Develop and maintain Apex, Lightning Web Components, and Visualforce code
• Integrate Salesforce with external systems using APIs and third-party tools
• Implement CI/CD pipelines and deployment automation using Harness
• Configure FSL data models including Work Orders, Service Appointments, and Territories
• Ensure security compliance within Salesforce environments
• Collaborate with cross-functional teams to align Salesforce solutions with business processes
• Optimize workflows, process builders, and flows for efficient operations
• Manage data migration tasks and ensure data integrity
• Support enterprise architecture including single sign-on and integration technologies
• Troubleshoot and resolve technical issues promptly
• Document technical designs and maintain best practices
• Adapt to changing priorities and work independently under tight deadlines
• Maintain high attention to detail in all deliverables
• Communicate effectively with stakeholders and clients

Qualifications

• 5-8 years of experience in Salesforce development and Field Service Lightning
• Any Graduate

Required Skills

• Strong experience with Salesforce Apex, Lightning Web Components, and Visualforce
• Proven knowledge of workflow automation including process builder and flows
• Experience with CI/CD and deployment techniques in Salesforce, including Harness
• Expertise in Salesforce data migration and integration using APIs
• Understanding of enterprise architecture including single sign-on technologies
• Strong knowledge of CRM sales and customer service functionalities
• Experience setting up FSL data models and routing configurations
• Familiarity with Salesforce security models and compliance
• Thorough understanding of SaaS data models and connected web services
• Ability to manage multiple projects and deadlines with accuracy
• Excellent problem-solving and analytical skills
• Strong written and verbal communication skills

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