Field Service/Support Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

Rockwell’s Field Support Engineer’s will provide services to support the on-site installation, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems. Other activities of the Junior Field Support Engineer for Motion/Servo Drive Products include:

Reports to : FIELD SUPPORT MANAGER

Key Responsibilities:

• On-site installation, startup, maintenance, and operation of automation systems, including motion/servo drives.

• Troubleshooting, repair, and refurbishment of complex equipment and systems.

• Hardware and software problem diagnosis and resolution.

• Customer relationship management and support, acting as company liaison.

• Project coordination between customer, sales, and product division.

• Technical support for field start-up, integration, and maintenance.

• On-site analysis and specification preparation.

• Hardware configuration and programming assistance.

• Testing and acceptance procedures.

• Handling escalations and complex technical issues.

• Applying automation technology to specific processes (e.g., tension control).

• Product improvement recommendations.

• Revenue generation through service contracts and support agreements.

• Technical assistance to sales and customer personnel on product applications.

• System requirements design and implementation.

• Collaboration with team leader and engineers and also help cost reduction through process improvement and standardization.

• Continuous self-improvement and knowledge sharing.

• Developing and writing technical documentation (plans, procedures, reports).

• Evaluating and approving the operational quality of system equipment.

• Participating in customer satisfaction metrics establishment and achievement.

• Performing project management functions (needs identification, scheduling, tracking).

• Meeting utilization goals through billable work by providing services for Contract services like AMC, PM and Emergency support, call-out, and Project execution support.

• Taking ownership of goals and managing them in a disciplined way.

• Travel within assigned region/sub-regions and providing remote / onsite support.

• Instructing customers in the operation and maintenance of systems.

Basic Qualifications:

• Technical in Electrical Engineering, Industrial Engineering, Computer Science or Information Technology or related technology driven degree.

• 3+ years of engineering and field experience

• Ability to travel frequently, approximately 80-85% of the time for this position or billable utilization of 85% per month.

• Ability to travel to assigned Region/Sub-region and accessible during off hours, weekends and holidays

Experience with:

• Motion / Servo Drives and Motors - Multi-axis Control / Single-axis Control / Standalone Control – Ultra / Kinetix Servo Drives

• PLC programming utilizing RSLogix 5, 500, 5000, FactoryTalk Studio software, Studio5000, CCW

• PLC - ControlLogix, CompactLogix, MicroLogix, Micro Controller, GuardLogix, PlantPAX

• Low Voltage PowerFlex Drives knowledge (PowerFlex AC / DC Drives)

• Experience with networks including EtherNet, ControlNet, DeviceNet, Modbus and Profibus

• Experience in Products like SLC, PLC5, FT Historian, FT Batch, SQL Reporting will be add on.

Our Requirements:

• Minimum 3 years' experience in similar position.

• Excellent knowledge of the industrial automation product range and applications.

• Excellent fault-finding skills

Benefits:

• The ability to collaborate with, learn from colleagues in a complex, global organisation.

• We provide a working environment with a creative company, paired with a great compensation package, great benefits, and a supportive atmosphere where you can sharpen with new challenges and development opportunities.

• Corporate Social Responsibility opportunities.

• Support from our 24/7 employee assistance program.

• On-demand digital course library for professional development ... and other local benefits!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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