Field Service Engineer

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

Roles and Responsibilities
• Technical: Maintains Ophthalmology / Microsurgery equipment
• Electronic/Optical/Mechanical: Total system level trouble-shooting on
complex multi-symptom problems
• Customer satisfaction: Daily interface with doctors and technicians on
equipment status issues. Acts to ensure satisfaction to primary customers
• Business growth: Assists in the growth and direction of business in his/her
geographic area
• Repairing, installing, and servicing ZEISS medical technology equipment and software
solutions
• Accurately diagnosing and resolving technical issues relating to ZEISS equipment and
software applications
• Competence in delivering remote service to diagnose or repair
• Accurately diagnosing and resolving technical issues relating to IT networks, servers,
cloud based technologies and solutions
• Providing technical support to colleagues and customers
• Communicate effectively with 2nd level support to ensure issues are reported effectively and
resolved quickly, sharing knowledge with 2nd level and local engineers

Quality Specific Goals:
• Aware of and comply with the Quality Manual, Quality Management System,
Quality Management Policy, Quality Goals, and applicable laws and regulations as
they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined
deadlines
• Identify and report any and all customer quality or compliance concerns
immediately to the Quality Organization. Identify and report any personal quality or
compliance concerns immediately to the Quality Organization
• Participate in continuous improvement activities by identifying and
appropriately escalating process and product quality gaps, providing solutions
when possible

Required Qualifications:
• BE in Electrical/ Electronics/ Instrumentation/Biomedical or equivalent
• Minimum 4+ years of relevant experience in field services
• Proficiency in English and Computer Skills
• Excellent communications, listening and interpersonal skills
• Strong Customer skills- deals tactfully and effectively with differences of
opinion, influences rather than directs

Your ZEISS Recruiting Team: