Field Service Engineer

Agilent

5 - 6 years

Ahmedabad

Posted: 4/16/2025

Job Description

Provides technical & application field services & support to external customers and Agilent customer engineers. This includes reactive and pro-active actions that result in a timely and cost-effective problem resolution.

Responsibilities of this position include but are not limited to;

Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers.
Leads projects requiring coordination with other functions & customers
Deliver customer education courses on-site.
Cost & time effective application method deployment on Agilent instruments
Promptly troubleshoot method/technology transfers issues from one instrument to another.
Respond promptly to related customer queries & help in prompt resolution of customer escalations
Training of internal & external team and provide technical support.
To participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs
Holds product seminars for customers, prospects and employees
To co-ordinate internally with all the field, sales team and Managers to ensure that the key customers are delighted
Must be willing to travel extensively
To perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products .

Base Location - Bharuch

Qualifications

Master’s Degree in Biotechnology/Chemistry/Analytical Chemistry/Instrumentation/Pharmacy or equivalent
Relevant 5-6 years of professional experience on analytical instruments in Liquid chromatography domain like LC, LCMS, LCQTOF etc. in Pharma, Clinical, E&Ls, Metabolomics market segments etc.
Experience with troubleshooting and problem solving
Experience with the Agilent solutions is desired but not essential
Verbal and written communication is clear, respectful and timely.
You enjoy travelling and visiting customers
Excellent numerical, verbal and written communication skills along with good organizational & negotiation skills.
Microsoft Outlook, Excel, PowerPoint, SQL etc.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support

About Company

Agilent Technologies is a global leader in life sciences, diagnostics, and applied chemical markets. Headquartered in Santa Clara, California, the company was established in 1999 as a spin-off from Hewlett-Packard. Agilent specializes in providing innovative instruments, software, services, and consumables for laboratory analysis and research. Its offerings cater to industries such as pharmaceuticals, biotechnology, environmental testing, food safety, and clinical diagnostics. Known for its high-performance chromatography, mass spectrometry, and genomic analysis tools, Agilent helps scientists and researchers achieve accurate, reliable results that drive discovery and innovation. The company is also committed to advancing sustainability and addressing critical challenges in healthcare and science.

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