Field Service Engineer

Job Description

Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Want more info on Agilent? Check out https://www.agilent.com/! 

As a Customer Support Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.

An Agilent Customer Support Engineer supporting Biomolecular, Genomics, and Cellular Analysis instruments will travel to customer’s laboratories to install, maintain, and repair the Agilent instruments. These instruments are critical tools in the research, development, and manufacturing for several key areas including Cell and Gene Therapy, Infectious Disease, Virology and Vaccine Research, Immunology, Immuno-oncology, and Immunotherapy, as well as Next Generation Sequencing, and Pre-Natal Disease Detection. Service Organization supporting these growing and exciting markets.

You will be responsible for the on-site installation, maintenance, and repair of one or more products related to Cellular Analysis, Microarray Solutions, Automated Electrophoresis, Research Flow Cytometry, PCR/Real-Time PCR, Microplate Instrumentation, and Automated Liquid Handling.

This position can be based in Bangalore

These responsibilities include:

• Travel to and from customer locations to perform service. Travel may be local or require  air travel

• Installs and optimizes hardware/software/network products and configurations at customer sites

• Diagnoses and resolves product performance problems

• Performs maintenance and repair services

• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business

• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems, and applications software

• Maintain performance in a professional manner and in line with assigned metrics, processes, and procedures

• Drive customer satisfaction through communication, attention to detail, proactive actions, and timely escalations as needed

Qualifications

• Master’s degree within the Life science field – e.g., Biology, Biochemistry, Biotechnology, or equivalent

• Sufficient work experience including familiarity with scientific instrumentation, automation, and laboratory operations

• Experience with troubleshooting and problem solving

• Experience with the Agilent solutions is desired but not crucial

• Excellent written and verbal communication skills in English.

• Willingness to travel across the region

• Verbal and written communication is clear, respectful, and timely

Additional Details

Travel Required:

Shift:

Duration:

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