Field Service Consultant

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

1. Responsible for escalated technical support to field teams.

2. Connect between global technical support teams & field teams for faster resolution of tech issues.

3. Proactive monitoring of quality issues of OPT Surgery products / early life failures / Escalation to factory for resolution / Publish dash board for ongoing cases for visibility to entire org.

4. Responsible for ensuring field team is trained to Zeiss standards & monitor effectivity of training through Service Metrics on ongoing basis.

5. Prioritize timely roll out & execution of field change actions, monitor & report in tools.

6. Periodic & Continuous monitoring of Service standards through field inspection of Onsite / PM / Installation quality for continuous improvement.

7. Identify upgrade opportunities in IB for maximizing life cycle busines opportunity.

8.Provide NPI service readiness & go live.

9. Spare parts inventory planning & mapping w.r.to IB distribution and region wise allocation.

10. IB End of Service monitoring / service extension & spares planning.

11. Provide effective remote technical assistance to customers through telephonic & ZSS.

12. Identify & tap opportunity to scale remote services & FTFR for productivity improvements & faster response to customers.

13. Maximize ZSS adoption through periodic dash boards & progress by regions 14. Works closely with Regional Service Managers & Regional Technical Specialists – OPT Surgery for technical & customer onsite issues, monitor, review performances of OPT Surgery products within the regions and identify, plan and execute improvements

• Education : Diploma / Degree / Post Graduate Degree in Engineering/Technology
• Experience : Minimum of 12 - 15 years of Field Services / Specialization in Ophthalmic Medical Equipment / Microscope Systems / Medical Instrument

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