Field Operations Support Associate

About Yuma

We are an Energy-as-a-Service company on a mission to build a sustainable future where transportation is accessible, affordable, and carbon-free. Backed by mobility technology company Magna and Indias largest shared electric micro-mobility player, Yuma, we offer Indias largest Battery-as-a-Service (BaaS) platform for two-wheelers, helping redefine urban mobility with reliable, convenient, and efficient access to energy.

Role Summary

As a Monitoring Associate, you will be part of the Network Operations Center (NOC) at Yuma, ensuring the smooth execution of day-to-day operations of Yuma Batteries in the field. Your role will include executing operational processes to improve efficiency. Additionally, you will play a key role in customer support, assisting customers over chat and calls whenever required.

Key Responsibilities

- Operations Management: Oversee daily operations and execute planned strategies for City Operations.

- Process Execution & Optimization: Understand existing processes, execute them effectively, and identify areas for efficiency improvements for field staff.

- Field Coordination: Work closely with the field team, evaluate operations, execute Standard Operating Procedures (SOPs), take corrective actions, and strengthen Yumas on-ground presence.

- Battery Quality Management: Execute projects to maximize the quality and availability of batteries in the field.

- Control Room Operations: Be part of the control room team to enhance operational efficiency on the ground.

- Customer Support: Assist customers over chat and phone calls as needed, resolving queries and ensuring smooth battery operations.

Key Requirements

- Good communication skills in English and Hindi (mandatory).

- 0-1 year of experience in operations management, preferably managing field staff.

- Ability to adapt to the dynamic nature of on-ground operations.

- Preferred backgrounds: E-Commerce, Logistics, or Mobility sectors.

- Willingness to work in night shifts and a 6-day work week.

Shift Details

This role requires working in three rotational shifts (rotating every 15 days):

1.Morning shift: 6:00 AM 2:00 PM

2.Afternoon shift: 2:00 PM 10:00 PM

3.Night shift: 10:00 PM 6:00 AM (Night Shifts are WFH)

What We Offer

- A friendly and inclusive culture where your ideas and opinions are valued.

- An exciting career journey that will challenge and reward you in multiple ways.