Field Force Transformation Manager (Service)

Mahindra

5 - 10 years

Pune

Posted: 11/08/2025

Job Description

Responsibilities & Key Deliverables

1.Dealer outletwise manpower required no as per manpower policy to be maintained in MILE portal for all dealer outlets as per Business plan.
2.Tracking Adequecy role holderwise /dealer outletwise and alert CCM/RCCM for filling the gap - publish monthly MIS
3.Tracking training status and seat utilisation for different role holders - Co-Ordinate with MILEs for seat nomination for specific courses
4.pMILE capacity utilsation and publishing monthly MIS in co-ordination with MILE
5.Co-ordinating and executing the institutional tie-ups( ITI and colleges ) as per HO targets and recruitment from them by dealers.
6.Deployment of cluster trainers and their utilsation
7.Alignment of dealer and AO team on any new process roll out - digital and physical
8.Tracking the process adoption and sensitising RO team
9.OJT on some of the key process for better compliance
10. Sample RO audit alongwith CCMs to cover 100% dealers in a year ( min 2 joint audits with each CCM )

Preferred Industries

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

General Experience

5 years and above

Critical Experience

System Generated Core Skills

Customer Sensitivity

Service Orientation

Service Management

System Generated Secondary Skills

Consumer Focus

Dealer Relationship Management

Service Planning

About Company

Mahindra is a leading Indian multinational conglomerate with diverse operations across industries such as automotive, aerospace, agribusiness, IT, and finance. Best known for its automobiles, especially SUVs and tractors, the company is recognized for innovation, sustainability, and its strong presence in both domestic and global markets.