Fashion E-commerce Operations Executive (Shopify) – On-site

Company Description

Covera is a fast-growing fashion retail and e-commerce platform offering curated swimwear, lingerie, nightwear, loungewear and activewear. We operate both offline and online, working with multiple partner brands as well as our own label.

We are building a strong operations backbone and are looking for someone who can take ownership of our Shopify backend and order flow.

Role Description

This is a full-time, on-site role based in Ahmedabad (MondaySaturday).

The Fashion E-commerce Operations Executive will be responsible for managing end-to-end order processing and backend operations for our Shopify store.

This is a hands-on role that combines system management, customer communication, packing & dispatch, and brand coordination.

Key Responsibilities

• Manage Shopify backend (orders, COD, prepaid, refunds, cancellations)
• Oversee complete order lifecycle from payment to delivery
• Pick, pack, label, print invoices and coordinate dispatch
• Ensure zero dispatch errors and backend accuracy
• Conduct COD confirmation calls
• Handle customer communication via phone and WhatsApp
• Coordinate with partner fashion brands for dispatch and tracking
• Maintain daily order tracker and backend hygiene

Qualifications & Requirements

• 24 years of experience in fashion/apparel e-commerce
• Hands-on Shopify backend experience
• Experience in packing and dispatch operations
• Strong understanding of fashion sizing, measurements and fit
• Strong spoken and written English
• Comfortable communicating with customers and brand owners
• Ahmedabad-based and available for on-site work