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Fashion Consultant

Tailorworks Private Limited

5 - 10 years

Delhi

Posted: 21/03/2026

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Job Description

Job Title: Customer Relationship Executive (CRE)

Company:TailorWorks

Location:Mayapuri, Delhi

Job Type:Full-time

About TailorWorks

TailorWorks is a premium bespoke tailoring brand catering to luxury B2B and B2C clients. We focus on delivering exceptional customer experience through personalized services and high-quality craftsmanship. We are looking for a proactive and customer-focusedCustomer Relationship Executive (CRE)to manage client interactions and ensure seamless communication.


Key Responsibilities

  • Handleincoming calls, WhatsApp chats, and customer queriesprofessionally.
  • Provide accurate information regardingservices, timelines, and order status.
  • Coordinate withdesigners, production, and delivery teamsfor smooth order execution.
  • Maintain and updatecustomer data and interaction records.
  • Ensure timelyfollow-ups with clientsfor inquiries, feedback, and order updates.
  • Assist in resolvingcustomer concerns and complaintsefficiently.
  • Support inclient retention and relationship building.
  • Maintain a high level ofcustomer satisfaction and service quality.


Requirements

  • Graduate in Fashion Degree.
  • Prior experience incustomer service / CRE / client handlingis preferred.
  • Strongcommunication skills (verbal & written).
  • Comfortable handlingcalls and WhatsApp communication.
  • Basic knowledge ofMS Excel / Google Sheets.
  • Ability to handle multiple tasks in afast-paced environment.


Preferred Skills

  • Experience infashion / retail / customization industryis a plus.
  • Good problem-solving and interpersonal skills.
  • Customer-centric approach with a positive attitude


What We Offer

  • Opportunity to work with apremium fashion brand.
  • Exposure toclient servicing in B2B & B2C segments.
  • Growth opportunities within the organization.
  • Dynamic and collaborative work environment.


Work Schedule:

6 Days Working

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