Fashion Consultant

Job Title: Customer Relationship Executive (CRE)

Company:TailorWorks

Location:Mayapuri, Delhi

Job Type:Full-time

About TailorWorks

TailorWorks is a premium bespoke tailoring brand catering to luxury B2B and B2C clients. We focus on delivering exceptional customer experience through personalized services and high-quality craftsmanship. We are looking for a proactive and customer-focusedCustomer Relationship Executive (CRE)to manage client interactions and ensure seamless communication.

Key Responsibilities

• Handleincoming calls, WhatsApp chats, and customer queriesprofessionally.
• Provide accurate information regardingservices, timelines, and order status.
• Coordinate withdesigners, production, and delivery teamsfor smooth order execution.
• Maintain and updatecustomer data and interaction records.
• Ensure timelyfollow-ups with clientsfor inquiries, feedback, and order updates.
• Assist in resolvingcustomer concerns and complaintsefficiently.
• Support inclient retention and relationship building.
• Maintain a high level ofcustomer satisfaction and service quality.

Requirements

• Graduate in Fashion Degree.
• Prior experience incustomer service / CRE / client handlingis preferred.
• Strongcommunication skills (verbal & written).
• Comfortable handlingcalls and WhatsApp communication.
• Basic knowledge ofMS Excel / Google Sheets.
• Ability to handle multiple tasks in afast-paced environment.

Preferred Skills

• Experience infashion / retail / customization industryis a plus.
• Good problem-solving and interpersonal skills.
• Customer-centric approach with a positive attitude

What We Offer

• Opportunity to work with apremium fashion brand.
• Exposure toclient servicing in B2B & B2C segments.
• Growth opportunities within the organization.
• Dynamic and collaborative work environment.

Work Schedule:

6 Days Working