JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Soft Services Manager - Facilities Management

Location: Airoli,Navi Mumbai

About JLL

Jones Lang LaSalle (JLL) is a leading professional services firm specializing in real estate and investment management with a global presence. At JLL, we shape the future of real estate for a better world, creating rewarding opportunities and amazing spaces where people can achieve their ambitions.

Role Overview

We are seeking an experienced Soft Services Manager to join our Facilities Management team in Mumbai. The successful candidate will be responsible for overseeing all soft services operations within assigned client facilities, ensuring the delivery of exceptional service quality while maintaining cost efficiency.

Key Responsibilities

Lead and manage soft services teams including housekeeping, reception, mail room, pest control, landscaping, and waste management
Develop and implement standard operating procedures for all soft services functions
Monitor vendor performance and ensure compliance with service level agreements
Conduct regular quality audits and implement continuous improvement initiatives
Manage budgets and optimize resource allocation while maintaining service excellence
Ensure compliance with health, safety, and environmental regulations
Build and maintain strong relationships with clients and address their concerns proactively
Prepare and present performance reports to senior management and clients
Train and develop team members to enhance service delivery capabilities

Qualifications

Bachelor's degree in Facilities Management, Hospitality Management, or related field
Minimum 7 years of experience in facilities management with at least 3 years in a leadership role
Strong knowledge of soft services operations and industry best practices
Experience with vendor management and contract administration
Excellent communication and interpersonal skills
Strong organizational and problem-solving abilities
Proficiency in MS Office and facilities management software

Preferred Skills

Knowledge of ISO standards for facility management
IOSH/NEBOSH certification or similar safety qualifications
Experience with sustainability initiatives in building operations
Client-facing experience in corporate environments

What We Offer

Competitive salary and benefits package
Career development and growth opportunities in a global organization
Collaborative and innovative work environment
Training and professional development programs
Work with diverse and high-profile clients

JLL is an equal opportunity employer committed to creating an inclusive work environment for all.

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Facility Manager - Soft Services

JLL

Job Description